21 August 2026
What a villa handover actually costs
The line items nobody budgets for between signing an agreement and the first guest walking in.
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The Letters.
Notes from inside the group.
Roughly 600 words. Every Thursday. Written from wherever the work is that week.
What's inside the Letters
What's inside
Real numbers from the group. What the villas in Bali are teaching us, what the residences taught us before them, and what we are correcting this week.
Who it's for
Operators running properties of their own, people weighing an international market, and anyone who prefers the working detail to the headline.
The cadence
Every Thursday morning. Shorter some weeks than others. Always specific, always written by me, and never more than a thousand words.
Recent Letters
14 August 2026
Winding down a market you built
Exiting well is a discipline of its own. What the UAE taught us about ending things properly.
Read the archive →7 August 2026
Hiring for standards, not for hours
The single question I ask every housekeeping and guest-relations candidate in Bali.
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